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Sales funnel + lifecycle automation

Every lead, the right touch, the right time.

Most companies have a CRM, a marketing automation tool, an email service, and a help desk — none of them talking. We design and build lifecycle systems that operate as one workflow: lead capture, scoring, routing, nurture, sales handoff, and post-sale expansion. Your sales team stops working in the dark. Your CFO sees attribution that adds up.

Engagement
Strategy + Build + Operate
Typical timeline
8–14 weeks
Investment from
$24,000
// engagement spec FULL-FUNNEL
Lifecycle map + lead model
Wk 1–3
Tool architecture
Wk 3–6
Build + integrate
Wk 6–12
Operate + iterate
Month 4+
From $24,000Build · ongoing retainer optional
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Designed for revenue teams

Every stage automated. Every handoff documented.

A typical revenue stack has 6–12 tools and roughly half the integrations needed to run as one system. Leads slip between tools. Sales reps follow up too late. Marketing nurture stops once a lead becomes an opp. Post-sale onboarding sequences fire from a tool nobody owns. Each leak costs deals and creates friction your buyers feel.

We design the lifecycle from end to end — every stage, every touch, every handoff — and build it across the tools you already own (or recommend the smallest set that does the job). The result is a revenue system your CFO can audit and your reps actually trust.

See client outcomes

Lifecycle as one system

Marketing → SDR → AE → CS — every stage and handoff documented, automated, and observable.

Tool-agnostic

HubSpot, Salesforce, Pipedrive, Marketo, Klaviyo, Customer.io — we use what fits, not what we resell.

Attribution that closes the loop

Every closed deal traceable to the campaign, channel, and touch that started it. Your CFO and your CMO read the same dashboard.

What's included

What's actually in a funnel + automation engagement.

Five disciplines in sequence — lifecycle strategy first, tool architecture second, builds third. Each phase has a written deliverable signed off before the next begins.

Map the system before automating it.

Most automation projects fail because they automate a broken process. We start by mapping your full lifecycle — every stage, every entry/exit criterion, every handoff between teams. The output is a written lifecycle document that marketing, sales, and CS all sign off on before any tool work begins.

Phase duration
Weeks 1–3
Output
Lifecycle map + lead model
// deliverables
  • Stakeholder interviews
    Marketing, SDR, AE, CS — 5–8 recorded interviews to surface real-world process.
  • Lifecycle stage map
    Every stage, transition criterion, owner, SLA. Documented + signed off.
  • Lead scoring model
    Demographic + behavioral scoring tuned to your historical close patterns.
  • Routing logic
    Lead → SDR → AE assignment rules, escalation paths, round-robin or territory-based.

Segments built around your buyers.

Generic 'all leads' nurture is a tax on your domain reputation. We segment by ICP, by buying stage, by intent signal, by lifecycle stage — and we build the data infrastructure to keep those segments accurate as records change. The segment a lead is in when they enter is rarely the segment they're in by month three.

Typical segments
12–24 active
Refresh cadence
Real-time + scheduled
// deliverables
  • Segment definitions
    Each segment's enter/exit criteria, owner, expected behavior, content needs.
  • Data infrastructure
    Custom fields, calculated properties, identity resolution — segments stay accurate at scale.
  • Suppression logic
    Active opps, won customers, churned customers, internal contacts — never wrong-touched.
  • Compliance + consent
    GDPR + CCPA segmentation, consent tracking, regional suppression. Audit-ready.

Content for the lifecycle, not just the blog.

Most teams have plenty of top-of-funnel content and almost nothing for the middle and bottom. We build the missing pieces — sales-stage email sequences, persona-targeted nurture tracks, post-sale onboarding flows — written by senior writers who know how to convert without sounding like an automation tool.

Output
30–80 assets across stages
Writer model
Senior in-house · per stage
// deliverables
  • Lifecycle content audit
    What you have, what's missing, what's duplicated — mapped against the lifecycle.
  • Email sequences
    Onboarding, nurture, abandonment, reactivation — 4–8 sequences depending on scope.
  • Sales enablement assets
    Battlecards, one-pagers, follow-up templates — what reps actually need to send.
  • Lifecycle landing pages
    Persona-targeted pages for ABM, account-specific landing pages for sales conversations.

Workflows that run themselves.

We build the workflows — in HubSpot, Marketo, Salesforce, Customer.io, Klaviyo, whatever your stack uses — that execute the lifecycle map. Trigger logic, branching, A/B testing, suppression, exit criteria. Documented so any future team can debug them without us.

Platforms supported
HubSpot · Marketo · Klaviyo · more
Workflows built
20–50 typical scope
// deliverables
  • Workflow build + QA
    Every workflow built, branched, tested with sample data before activation.
  • Lead routing automation
    Round-robin, territory-based, ICP-tier-based — assigned within seconds of qualification.
  • SDR + AE handoff sequences
    Slack notifications, calendar bookings, CRM updates, follow-up tasks — all automated.
  • Workflow documentation
    Visual maps, trigger logic written out, runbook for the future team.

Reported against revenue, not opens.

Open rates and click rates are vanity metrics for a lifecycle program. We report against pipeline progression: which stages compress, which sequences accelerate close rates, which segments produce expansion revenue. The dashboard your CFO sees is the same dashboard your CMO uses to plan the next quarter.

Dashboard
Live · always-on
Strategy review
Monthly with revenue lead
// deliverables
  • Live dashboard
    Looker Studio or your BI. Lifecycle stage progression, sequence-level revenue impact, segment performance.
  • Monthly written report
    What moved, why, what to do next. No filler.
  • Sequence A/B testing
    Hypothesis → test → result. Statistical, not vibes.
  • Quarterly business review
    Half-day deep dive with marketing + sales + CS leadership.
Our process

How a funnel engagement actually runs.

Same four-stage cadence as our other programs — but with the longest mapping phase, because automating a broken process makes the problem worse, not better.

STAGE 01 — MAP

Map the lifecycle.

Three weeks: stakeholder interviews, lifecycle map, lead scoring model, routing logic. Approved before any tool work begins.

Weeks 1–3
STAGE 02 — ARCHITECT

Design the system.

Tool architecture, integration map, data model, segment definitions, content roadmap. Written and approved before building.

Weeks 3–6
STAGE 03 — BUILD

Build + QA + ship.

Workflows built, integrations connected, content produced, sequences activated. Stage-gated approvals through launch.

Weeks 6–14
STAGE 04 — OPERATE

Run + optimize.

Live dashboard, monthly review, quarterly business review. Optional retainer for ongoing optimization.

Month 4+
Why teams pick us

Why revenue leaders pick us over typical automation consultants.

Three reasons that come up in every reference call our prospective clients run.

12+
Tools we build natively in

Tool-agnostic, not reseller-driven.

Most automation consultants resell one platform and shape the engagement around it. We use what your stack actually needs — HubSpot, Salesforce, Marketo, custom — and tell you when a tool isn't worth keeping.

Stack-led
MapBuild
Lifecycle map before any tool work

Process before tools.

We won't automate a broken lifecycle. The first 3 weeks are mapping, with marketing, sales, and CS in the room. Tool work doesn't start until the process is signed off.

Process-first
100%
Documented · transferable

Built for handover.

Every workflow, every integration, every business rule documented in a runbook. Future team takes it over without us. No agency lock-in.

Documented
By the numbers

What an integrated funnel actually moves.

Median lead-to-opp time reduction
-54%
Across B2B clients in the program for 6+ months. Measured against pre-engagement baseline.
Source: CRM analytics · 2025
Avg. attributable revenue lift · Y1
+38%
Revenue attributable to lifecycle automation programs in the first 12 months of operation.
Source: Pipeline data · 2025
Wasted-tool spend reduced
-31%
Median reduction in martech license spend after stack consolidation in our engagements.
Source: Stack audits · 2025
FAQ

Common questions about funnel + automation work.

What revenue ops leaders ask before signing on. If your question isn't here, send it directly.

// can't find your answer?
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Which platforms do you build on?

HubSpot (Marketing/Sales/Service Hubs), Salesforce (Pardot, Account Engagement, MC), Marketo, Customer.io, Klaviyo, ActiveCampaign, Iterable, Braze, Mailchimp, Constant Contact, plus most CRMs (Pipedrive, Close, Copper, Dynamics). We don't resell — we use what fits.

Do we need to switch tools to work with you?

No — we work with your existing stack 80% of the time. We'll recommend changes only if a tool is genuinely the bottleneck (e.g., Marketo with 200 contacts is overpaying; Mailchimp with B2B sales motion will block you). Recommendations come with TCO analysis, not vibes.

How long does a typical engagement take?

8–14 weeks for the build phase. Lifecycle mapping is 3 weeks. Architecture is 2–3 weeks. Build is 6–8 weeks. Companies with simpler scopes (single workflow, one tool) can be done in 4–6 weeks; complex multi-team B2B engagements run 14–18 weeks.

Do you offer ongoing operation after the build?

Yes — through an optional retainer ($6,500–$18,000/month depending on scope). Most clients keep us on for the first 6 months, then transfer ownership to their internal team with our runbooks. Some keep the retainer indefinitely. No lock-in either way.

Will my marketing and sales teams need to change how they work?

Modestly — and the changes are documented before they happen. Most reps actually prefer the new process because it removes the manual data entry and follow-up tasks that nobody actually wants to do. We run a 1-hour training before launch and a 1-week embedded support period.

What's the difference between this and a HubSpot implementation partner?

A platform partner is good if you're 100% committed to one platform and need to install it correctly. We're better if you have multiple tools, a complex lifecycle, or sales/marketing alignment issues that aren't really a tool problem. Many clients use us first to map and architect, then bring in a platform partner for execution.

"
We worked with Redefine Web for our funnel and automation work. The communication was extremely good and I feel like their biggest strength is their creative perspective on lifecycle design. They worked with us to find our goals and vision, enhanced our ideas, and implemented an elegant, modern lifecycle system our reps actually trust.
MS
Myles Scolnick
CTO · GoToMet
★★★★★ Verified · Trustpilot
// Case studies

Real practices, real numbers.

A sampling of recent engagements that match this work.

Browse all case studies