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Custom development

When a template won't cut it, we engineer the system.

Headless commerce. Custom CMS. CRM and ERP integrations. Multi-region rollouts. The kind of build where the platform isn't decided until we've audited the team, the data, and the load profile. Senior engineers only — no offshored handoffs.

Engagement
Engineering-led project
Typical timeline
12–24 weeks
Investment from
$48,000
// engagement spec ENGINEERING-LED
Senior engineers (8+ yrs)
Always
API + CRM integrations
Included
Headless / composable
If it fits
SOC2 / GDPR aware
Built in
From $48,000Project-scoped · custom quote
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For teams beyond the template

Built when the platform is the constraint, not the answer.

Most agencies pick a stack before they understand the problem. We don't. Every custom development engagement starts with a technical audit: your team's capability, your data flow, your performance and security requirements, your existing toolchain. The platform recommendation comes after — Next.js + Sanity, headless Shopify, custom Laravel, Rails, whatever the work actually needs.

Senior engineers only. The lead developer on your project has 8+ years of experience and is on the calls, in the standups, and in the Slack channel. No offshored handoffs. No junior-staffed retainer surprise three months in.

See client outcomes

Integrations as a default

Salesforce, HubSpot, NetSuite, Stripe, Twilio, Klaviyo — APIs are the work, not an add-on at the end.

Security & compliance aware

GDPR, CCPA, SOC2-readiness, HIPAA — we've shipped builds in regulated environments. Documentation included.

Composable when it fits

Headless commerce, JAMstack, micro-frontends — we recommend composable architecture when it solves a real problem, not because it's fashionable.

What's included

What an engineering-led engagement looks like.

Custom development isn't a fixed-scope build — but the work pattern is consistent. Five phases, written deliverables at each gate, no ambiguity about who's on the hook for what.

Audit before architecture.

Every engagement starts with a 2-week technical audit. We map your data flow, integration surface, team capability, performance requirements, and security posture. The output is a written architecture recommendation — including platform, hosting, integration approach, and a scoped engineering plan.

Phase duration
2 weeks
Output
Architecture brief
// deliverables
  • Data + integration audit
    Full map of upstream and downstream data sources. Risks flagged.
  • Performance + scale audit
    Load profile, latency requirements, geographic distribution analyzed.
  • Architecture recommendation
    Platform, hosting, framework, integration approach — written + signed off.
  • Engineering plan
    Phased build plan with milestones, dependencies, and risk register.

Designed to scale past launch.

We design the system before we write the code. Database schema, API contracts, component architecture, caching strategy, deploy pipeline. Reviewed with your tech team (or our recommended one) before development begins. No 'figure it out as we go' projects.

Phase duration
2–3 weeks
Review format
ADRs + diagrams
// deliverables
  • System architecture diagram
    C4 model — context, container, component levels.
  • Database schema + ERD
    Relational or document schema with rationale documented.
  • API contracts
    OpenAPI specs for every internal and external service.
  • ADRs (architecture decision records)
    Why we chose X over Y — written down so the next engineer understands.

Trunk-based, tested, observable.

Every commit to main is deployed automatically to staging. Test coverage tracked. Logging, error tracking, and performance monitoring are part of the build, not an afterthought. Your team has read access to the repo from day one — no black-box delivery.

Methodology
Trunk-based + CI/CD
Repo access
Day-one read access
// deliverables
  • CI/CD pipeline
    Auto-deploy to staging on every merge. Production deploy on release tags.
  • Test suite
    Unit, integration, and end-to-end coverage. Target: 80%+ on critical paths.
  • Observability stack
    Sentry / Datadog / equivalent — wired in from week one.
  • Code review + ADR updates
    Every PR reviewed by lead engineer. ADRs updated as decisions evolve.

API work as a first-class concern.

Salesforce, HubSpot, NetSuite, Stripe, Shopify, Twilio, Klaviyo, custom internal APIs — integration is the work, not the add-on at the end. We design the integration layer with retry logic, idempotency, and observability built in.

Common integrations
20+ supported
Reliability target
99.9% uptime
// deliverables
  • Integration layer
    Service-oriented design with circuit breakers and retry logic.
  • Webhook + event handling
    Idempotent processing. No duplicate orders, no lost events.
  • Sync monitoring
    Alerts when an integration fails. SLA-aware retries.
  • Documentation + runbooks
    Your team can debug an integration without us. Documented.

Built so you can take it over.

Custom builds fail when the agency leaves and the client team can't maintain the code. We prevent that with structured handover: live walkthroughs, written runbooks, and a 30-day support window where your team works alongside ours before we step back.

Handover format
Live + documented
Support window
30 days included
// deliverables
  • Engineering walkthrough
    Live sessions across the codebase with your team.
  • Runbooks
    Operational docs: deploys, rollbacks, common incidents, integration debugging.
  • 30-day pair support
    Your engineers in our Slack. PRs reviewed. Questions answered.
  • Optional managed retainer
    Ongoing engineering support if you prefer to keep us on. Quoted separately.
Our process

How we run an engineering-led engagement.

Custom development isn't templated, but the operating cadence is. Stage-gated, audit-driven, with deliverables your engineering leadership signs off on before each phase moves forward.

STAGE 01 — AUDIT

Map the system.

Two weeks: data, integrations, team, performance, security. Output: a written architecture recommendation your CTO signs off on before we touch a keyboard.

Weeks 1–2
STAGE 02 — DESIGN

Architect before coding.

Database, API contracts, component design, caching, deploy pipeline. Diagrams + ADRs reviewed with your team. Approved before development.

Weeks 2–4
STAGE 03 — BUILD

Ship trunk-based.

CI/CD from day one. Tests, observability, code review on every PR. Bi-weekly demos. Read access to the repo for your team throughout.

Weeks 4–20
STAGE 04 — HANDOVER

Make sure you can run it.

Walkthroughs, runbooks, pair support for 30 days. Optional managed retainer if you want us to keep operating it. No lock-in either way.

Final 4 weeks
Why teams pick us

Why CTOs hire us over typical agencies.

Three reasons engineering leaders give when they pick us in a competitive bake-off.

8+
Yrs avg. lead engineer experience

No offshored handoffs.

Senior engineers only — same team from kickoff through handover. The lead engineer is in your standups, your PR reviews, your Slack.

Senior team
100%
Repo + decision transparency

Audit-driven architecture.

Architecture decisions are documented in ADRs your team can read. No black-box choices. No lock-in to decisions you can't challenge later.

Documented decisions
30d
Pair-support window

Engineered for handover.

We design the system so your team can take it over. Runbooks, walkthroughs, and 30 days of pair support are part of every engagement.

No lock-in
By the numbers

What engineering rigor actually buys you.

Avg. uptime · post-launch
99.97%
Across active custom builds in production for the trailing 12 months. Measured at the load balancer.
Source: Datadog SLOs · 2025–2026
Avg. test coverage
84%
On critical paths — checkout, auth, integration layer — for builds where coverage is part of the brief.
Source: Internal QA · 2026
Median time-to-handover
21w
From kickoff to production launch and full team handover on a typical custom engagement.
Source: Project log · 2024–2026
FAQ

What engineering teams ask before signing.

Technical and process questions we hear most often. If we missed yours, ping us directly.

// can't find your answer?
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What stacks do you work in?

JS/TS-heavy: Next.js, Remix, Nuxt, SvelteKit. Backend: Node, Python (FastAPI/Django), Go, Rails, Laravel. Headless commerce: Shopify Hydrogen, Medusa, custom on Stripe. Headless CMS: Sanity, Contentful, Strapi, Storyblok. We don't pick the stack until the audit's done — we pick what fits your team and the load profile.

Can you work with our existing dev team?

Yes — about 40% of our engagements are augmentation, not full-build. We embed engineers into your team, work in your repo, follow your conventions. Or we run a parallel team and integrate at agreed boundaries. Whatever fits your engineering org.

How do you handle ownership of the code?

You own the code from commit one. The repo is in your GitHub/GitLab org from day one — your team has read access throughout the build. No agency-owned repos. No proprietary platform lock-in.

Do you sign NDAs or DPAs?

Yes — both are standard for us. We've shipped under MSAs, SOWs, and DPAs across multiple regulated environments (healthcare, finance, EU consumer data). Send the doc and we'll review or counter within 3 business days.

What's your approach to security and compliance?

Engineering decisions are made with security in scope from the start — not bolted on at the end. We've shipped HIPAA-aware builds, GDPR/CCPA compliance, SOC2-readiness, and PCI-out-of-scope architectures. Specific compliance frameworks add weeks to the project — we scope them upfront, not surprise you with them.

How do you price custom development?

Two models: fixed-fee for well-defined scopes (typical: $48K–$180K) or T&M for evolving work ($2,400/day per senior engineer). The audit phase always runs fixed-fee — at $4,800 — so you can decide on the larger build with all the information in hand.

"
We've worked with three agencies on custom builds before Redefine. This is the only engagement where the architecture was actually documented, the handover was real, and the team that started the project was the team that finished it. Our internal engineers can debug and extend it without calling them.
BS
Benjamin Sänger
Presales Director · Mendix
★★★★★ Verified · Trustpilot
// Case studies

Real practices, real numbers.

A sampling of recent engagements that match this work.

Browse all case studies